Order Processing
Orders normally take 24 hours to process before shipping and will be despatched on the next working day following receipt of your order.
UK Deliveries
Your Appleberry scarf will be sent to you by "Royal Mail Recorded Signed For" delivery which requires a signature; you should normally expect 1-3 days transit time, though at peak periods such as Christmas this may take longer.
Please note a signature is required and if nobody is in to receive the package the Royal Mail will leave a red card requesting that you either collect it from your local Royal Mail office or that you arrange redelivery at no further cost. You will need to collect the package, or arrange redelivery, within 7 days or your scarf will be returned to Appleberry. You will then incur a further handling and delivery charge for it to be re-sent.
EU Deliveries
For deliveries to other European Union countries Appleberry uses "Royal Mail International Signed For" you should normally allow 3-7 days transit time, though at peak periods such as Christmas this may take longer.
Deliveries outside the EU
At the moment Appleberry does not deliver outside of the European Union.
Delivery Charges
Delivery charges and approximate delivery times are as follows:
| Destination | Cost | Delivery time |
| UK | £3.50 | 1 - 3 working days |
| Ireland & Europe | £8.50 | 5 - 7 working days |
Multiple Orders
If you are ordering more than one scarf for delivery to the same address you will only be charged delivery on the first item.
If you wish to send products to more than one address you must place a separate order for each address and a separate delivery charge will be charged for each delivery address.
Redeliveries
If you were out when the Royal Mail tried to deliver your order, they will leave a red card with instructions on how to arrange redelivery at no extra cost, or on how and where to collect the package.
If you do not contact the Royal Mail within 7 days they will return your order to Appleberry; we will then contact you to arrange redelivery which will incur a further delivery charge.
Returns
If you are not delighted with your Appleberry scarf we will offer a refund or exchange on any unworn and unused goods (faulty or otherwise). You must notify us within 28 days of receiving the item if you are not satisfied with your purchase.
Please ensure all returned items are in a saleable condition with their original packaging and label intact and include the delivery note so we know who has sent it. Please return to Appleberry, 7 Rhodfa’r Llyn, Chester, CH4 8QH.
Appleberry does not accept responsibility for loss or damage to returned goods whilst in transit so you should insure the returned items.
We will reimburse the postage paid when returning faulty items. If you require an exchange on a faulty item you will not be charged again for delivery.
